Frequently asked questions
What is the return policy?
Return & Refund Policy
At MyJannat, each piece is carefully selected and inspected to ensure the highest quality and authenticity. Due to the nature of our products, all sales are final.
We do not offer refunds, exchanges, or returns once an order has been placed and processed. This policy applies to all items, including unstitched and stitched garments.
Please ensure that you review all product details, sizing information, and descriptions carefully before placing your order. If you have any questions or concerns about a product prior to purchase, feel free to reach out to us — we’re always happy to assist.
In the rare case of a damaged or incorrect item being received, please contact us within 48 hours of delivery with clear photos and your order details so we can review the issue promptly.
Are any purchases final sale?
Yes, all products are final sale as we do not offer refunds, exchanges, or returns.
When will I get my order?
Please note that orders may take up to 3 weeks for delivery, depending on product availability and destination. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Where are your products manufactured?
Our products are manufactured from different parts of Pakistan.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.